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General Questions
5 questions
Schiffli Embroidery Design is a premium online platform offering high-quality embroidery design files for textile and fashion industries. We specialize in Schiffli machine-compatible designs as well as designs for all major embroidery machines worldwide. Our library includes 500+ designs ranging from floral patterns to geometric motifs, border designs, and all-over patterns.
Our designs are perfect for:
• Textile manufacturers using Schiffli machines
• Embroidery studios with commercial machines
• Fashion designers creating unique garments
• Home embroiderers with domestic machines
• Wholesalers & exporters needing bulk designs
Whether you're a beginner or a professional, we have designs for everyone!
• Textile manufacturers using Schiffli machines
• Embroidery studios with commercial machines
• Fashion designers creating unique garments
• Home embroiderers with domestic machines
• Wholesalers & exporters needing bulk designs
Whether you're a beginner or a professional, we have designs for everyone!
We add new designs every week! Our design team constantly creates fresh patterns to keep up with the latest trends in the embroidery and textile industry. Members receive instant notifications whenever new designs are uploaded, so you're always first to access the latest collections.
We are primarily an online platform, but our team is based at:
📍 DHABALE FABRICS
Textile Market, Surat
Gujarat, India - 395002
For in-person consultations, please contact us in advance to schedule an appointment.
📍 DHABALE FABRICS
Textile Market, Surat
Gujarat, India - 395002
For in-person consultations, please contact us in advance to schedule an appointment.
Our support team is fluent in:
• English
• Hindi (हिंदी)
• Gujarati (ગુજરાતી)
Feel free to reach out in any of these languages!
• English
• Hindi (हिंदी)
• Gujarati (ગુજરાતી)
Feel free to reach out in any of these languages!
Designs & Products
6 questions
Every design comes in ALL major embroidery formats:
• EMB – Wilcom (industry standard)
• DST – Tajima (universal format)
• PES – Brother machines
• JEF – Janome machines
• EXP – Melco / Bernina
• XXX – Singer machines
• PNG / PDF – Preview & reference files
✅ All formats are included in every purchase at no extra cost!
• EMB – Wilcom (industry standard)
• DST – Tajima (universal format)
• PES – Brother machines
• JEF – Janome machines
• EXP – Melco / Bernina
• XXX – Singer machines
• PNG / PDF – Preview & reference files
✅ All formats are included in every purchase at no extra cost!
Our designs are compatible with all major brands:
• Schiffli machines (all models)
• Tajima, Barudan, ZSK
• Brother, Janome, Bernina
• Melco, Happy, Sunstar
• Singer, Pfaff, Husqvarna
If you need a format that isn't listed, contact us and we'll convert it for you!
• Schiffli machines (all models)
• Tajima, Barudan, ZSK
• Brother, Janome, Bernina
• Melco, Happy, Sunstar
• Singer, Pfaff, Husqvarna
If you need a format that isn't listed, contact us and we'll convert it for you!
Absolutely! Every design on our platform includes:
✅ High-resolution preview images
✅ Multiple angle views
✅ Color variation options
✅ Stitch count & thread details
✅ Design dimensions & density info
Browse all designs at your leisure before making any purchase decision.
✅ High-resolution preview images
✅ Multiple angle views
✅ Color variation options
✅ Stitch count & thread details
✅ Design dimensions & density info
Browse all designs at your leisure before making any purchase decision.
Yes! We offer custom design creation services.
📧 Email: support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
What to share with us:
• Reference images or sketches
• Machine type & format needed
• Size & color requirements
• Quantity needed
We'll provide a quote within 24 hours!
📧 Email: support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
What to share with us:
• Reference images or sketches
• Machine type & format needed
• Size & color requirements
• Quantity needed
We'll provide a quote within 24 hours!
All our designs are:
✅ Professionally digitized by expert designers
✅ Test-stitched for quality assurance
✅ Optimized for minimal thread breaks
✅ Checked for density & underlay settings
✅ Ready-to-use without editing
We maintain strict quality standards to ensure flawless embroidery output every time.
✅ Professionally digitized by expert designers
✅ Test-stitched for quality assurance
✅ Optimized for minimal thread breaks
✅ Checked for density & underlay settings
✅ Ready-to-use without editing
We maintain strict quality standards to ensure flawless embroidery output every time.
Yes! Upon purchase, you receive a commercial use license which allows you to:
✅ Use designs for commercial production
✅ Stitch onto products for sale
✅ Use for client projects
❌ Not allowed:
• Reselling the design files themselves
• Sharing files with others
• Redistributing or uploading to other platforms
See our Terms & Conditions for full details.
✅ Use designs for commercial production
✅ Stitch onto products for sale
✅ Use for client projects
❌ Not allowed:
• Reselling the design files themselves
• Sharing files with others
• Redistributing or uploading to other platforms
See our Terms & Conditions for full details.
Orders & Downloads
7 questions
Purchasing is simple:
1. Browse and find your desired design
2. Click "Add to Cart" or "Buy Now"
3. Review your cart
4. Proceed to checkout
5. Complete payment (UPI, Card, Net Banking)
6. Instantly access your files in "My Files"
The entire process takes less than 2 minutes!
1. Browse and find your desired design
2. Click "Add to Cart" or "Buy Now"
3. Review your cart
4. Proceed to checkout
5. Complete payment (UPI, Card, Net Banking)
6. Instantly access your files in "My Files"
The entire process takes less than 2 minutes!
After successful purchase:
1. Go to your Account → My Files
2. Find your purchased design
3. Click the Download button
4. Save the ZIP file to your computer
5. Extract and use your design files!
You'll also receive a download link via email.
1. Go to your Account → My Files
2. Find your purchased design
3. Click the Download button
4. Save the ZIP file to your computer
5. Extract and use your design files!
You'll also receive a download link via email.
Download links are valid for 7 days after purchase for security purposes.
💡 Tip: Download your files immediately after purchase and save them to your local storage or cloud backup.
If your link expires, contact us with your order details and we'll reactivate within 2-4 hours!
💡 Tip: Download your files immediately after purchase and save them to your local storage or cloud backup.
If your link expires, contact us with your order details and we'll reactivate within 2-4 hours!
No worries! Here's how to get your files:
1. Email: support@schifflidesign.com
2. Subject: "Reactivate Download – Order #[Your Order ID]"
3. Include: Your registered email & order details
We reactivate expired downloads within 2-4 hours during business hours.
→ Request Reactivation Now
1. Email: support@schifflidesign.com
2. Subject: "Reactivate Download – Order #[Your Order ID]"
3. Include: Your registered email & order details
We reactivate expired downloads within 2-4 hours during business hours.
→ Request Reactivation Now
Please check the following:
1. ✅ Look in your Spam/Junk folder
2. ✅ Check if payment was successful in your bank
3. ✅ Log in and check My Files section
4. ✅ Ensure you used the correct email during registration
If you still can't find it, email us at support@schifflidesign.com with your payment transaction ID.
1. ✅ Look in your Spam/Junk folder
2. ✅ Check if payment was successful in your bank
3. ✅ Log in and check My Files section
4. ✅ Ensure you used the correct email during registration
If you still can't find it, email us at support@schifflidesign.com with your payment transaction ID.
Yes! You can download your purchased files multiple times within the 7-day validity period.
We recommend saving files to:
• Your computer's local storage
• Google Drive or Dropbox
• External hard drive
This ensures you always have access to your designs!
We recommend saving files to:
• Your computer's local storage
• Google Drive or Dropbox
• External hard drive
This ensures you always have access to your designs!
We sincerely apologize if this happens!
Please contact us immediately:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
Include:
• Your order number
• Description of the issue
• Screenshot if possible
We'll send the correct files within 2 hours – guaranteed! ✅
Please contact us immediately:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
Include:
• Your order number
• Description of the issue
• Screenshot if possible
We'll send the correct files within 2 hours – guaranteed! ✅
Membership & Plans
7 questions
We offer 3 flexible membership plans:
🥉 Weekly Plan – 7 days full access
🥈 Monthly Plan – 30 days + priority support
🥇 Yearly Plan – 365 days + best value savings!
All plans include:
✅ Unlimited downloads of all 500+ designs
✅ Weekly new design access
✅ Exclusive member-only designs
✅ Early access to new uploads
→ View Plans & Pricing
🥉 Weekly Plan – 7 days full access
🥈 Monthly Plan – 30 days + priority support
🥇 Yearly Plan – 365 days + best value savings!
All plans include:
✅ Unlimited downloads of all 500+ designs
✅ Weekly new design access
✅ Exclusive member-only designs
✅ Early access to new uploads
→ View Plans & Pricing
Activating membership is easy:
1. Login to your account
2. Visit the Membership page
3. Choose your preferred plan
4. Complete the payment
5. ⚡ Instant activation!
You'll receive a confirmation email with your membership details.
1. Login to your account
2. Visit the Membership page
3. Choose your preferred plan
4. Complete the payment
5. ⚡ Instant activation!
You'll receive a confirmation email with your membership details.
Membership gives you exclusive access to:
✅ All 500+ premium designs
✅ Unlimited downloads
✅ New weekly designs (notified instantly)
✅ Priority customer support
✅ Download activity notifications
✅ Exclusive members-only collection
✅ Early access before public release
✅ Commercial use license for all designs
Compare to buying designs individually – membership saves you up to 80%!
✅ All 500+ premium designs
✅ Unlimited downloads
✅ New weekly designs (notified instantly)
✅ Priority customer support
✅ Download activity notifications
✅ Exclusive members-only collection
✅ Early access before public release
✅ Commercial use license for all designs
Compare to buying designs individually – membership saves you up to 80%!
If your membership isn't showing as active:
1. Wait 5-10 minutes and refresh your page
2. Logout completely and login again
3. Check your email for confirmation
Still not activated? Share your payment screenshot to:
📧 support@schifflidesign.com
We'll manually activate within 30-60 minutes upon receiving proof! ⚡
1. Wait 5-10 minutes and refresh your page
2. Logout completely and login again
3. Check your email for confirmation
Still not activated? Share your payment screenshot to:
📧 support@schifflidesign.com
We'll manually activate within 30-60 minutes upon receiving proof! ⚡
Yes! You can upgrade your plan anytime.
📧 Email: support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
We offer pro-rated pricing – meaning you only pay the difference based on your remaining days. Fair and transparent! ✅
📧 Email: support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
We offer pro-rated pricing – meaning you only pay the difference based on your remaining days. Fair and transparent! ✅
No, our memberships do NOT auto-renew.
You'll receive reminder notifications:
• 7 days before expiry
• 3 days before expiry
• On expiry day
You can manually renew at any time from the Membership page. Your data and purchase history are always saved even if membership expires.
You'll receive reminder notifications:
• 7 days before expiry
• 3 days before expiry
• On expiry day
You can manually renew at any time from the Membership page. Your data and purchase history are always saved even if membership expires.
When membership expires:
✅ Your account remains active
✅ Purchase history is saved
✅ Previously downloaded files remain yours
❌ Access to premium designs is paused
❌ New downloads are not available
Simply renew your membership to regain full access instantly!
✅ Your account remains active
✅ Purchase history is saved
✅ Previously downloaded files remain yours
❌ Access to premium designs is paused
❌ New downloads are not available
Simply renew your membership to regain full access instantly!
Payment & Billing
7 questions
We accept all major payment methods:
✅ UPI – GPay, PhonePe, Paytm, BHIM
✅ Credit Cards – Visa, Mastercard, Amex
✅ Debit Cards – All major banks
✅ Net Banking – All major Indian banks
✅ Mobile Wallets – Paytm, Mobikwik
✅ Bank Transfer – For bulk orders
All transactions are 100% secure with SSL encryption! 🔒
✅ UPI – GPay, PhonePe, Paytm, BHIM
✅ Credit Cards – Visa, Mastercard, Amex
✅ Debit Cards – All major banks
✅ Net Banking – All major Indian banks
✅ Mobile Wallets – Paytm, Mobikwik
✅ Bank Transfer – For bulk orders
All transactions are 100% secure with SSL encryption! 🔒
Absolutely! We take security very seriously:
🔒 SSL/TLS encryption on all pages
🔒 Payments processed by trusted payment gateways
🔒 We never store your card details
🔒 PCI-DSS compliant payment processing
🔒 Two-factor authentication available
Your financial data is always protected!
🔒 SSL/TLS encryption on all pages
🔒 Payments processed by trusted payment gateways
🔒 We never store your card details
🔒 PCI-DSS compliant payment processing
🔒 Two-factor authentication available
Your financial data is always protected!
Don't worry! This can happen due to network delays.
Steps to resolve:
1. Wait 5-10 minutes and refresh your account
2. Take a screenshot of your payment confirmation
3. Email to: support@schifflidesign.com
4. Subject: "Payment Done – No Access"
We activate access within 30 minutes of receiving your proof! ⚡
Steps to resolve:
1. Wait 5-10 minutes and refresh your account
2. Take a screenshot of your payment confirmation
3. Email to: support@schifflidesign.com
4. Subject: "Payment Done – No Access"
We activate access within 30 minutes of receiving your proof! ⚡
Our refund policy:
✅ Full refund – If you received corrupted files
✅ Full refund – If wrong design was delivered
✅ Full refund – If technical issues prevented download
❌ No refund – Once design files are successfully downloaded (digital product)
❌ No refund – For change of mind after download
→ Read Full Refund Policy
✅ Full refund – If you received corrupted files
✅ Full refund – If wrong design was delivered
✅ Full refund – If technical issues prevented download
❌ No refund – Once design files are successfully downloaded (digital product)
❌ No refund – For change of mind after download
→ Read Full Refund Policy
This can happen due to network issues during payment.
What to do:
1. Check your bank statement / UPI app
2. Money usually auto-refunds in 3-7 business days
3. If not refunded, share transaction details:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
Include your transaction ID for quick resolution!
What to do:
1. Check your bank statement / UPI app
2. Money usually auto-refunds in 3-7 business days
3. If not refunded, share transaction details:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
Include your transaction ID for quick resolution!
Yes! We provide GST-compliant invoices.
To get your invoice:
1. Go to your order history
2. Click "Download Invoice"
Or email us:
📧 support@schifflidesign.com
Include:
• Order number
• Your GST number
• Company name & address
Invoice sent within 24 hours!
To get your invoice:
1. Go to your order history
2. Click "Download Invoice"
Or email us:
📧 support@schifflidesign.com
Include:
• Order number
• Your GST number
• Company name & address
Invoice sent within 24 hours!
Yes! We offer special pricing for bulk orders.
📦 Bulk discounts available for:
• 10+ designs: 10% off
• 25+ designs: 20% off
• 50+ designs: 30% off
• 100+ designs: Custom pricing
Contact us for a custom quote:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
📦 Bulk discounts available for:
• 10+ designs: 10% off
• 25+ designs: 20% off
• 50+ designs: 30% off
• 100+ designs: Custom pricing
Contact us for a custom quote:
📧 support@schifflidesign.com
📱 WhatsApp: +91 98765 43210
Technical Support
6 questions
Software needed for each format:
• EMB → Wilcom EmbroideryStudio
• DST → Any embroidery software (most compatible)
• PES → Brother PE-Design
• JEF → Janome Digitizer
• EXP → Melco Design Shop
💡 Free Option: Try Ink/Stitch (free Inkscape plugin) for viewing most formats.
Need help with a specific format? We're here to help!
• EMB → Wilcom EmbroideryStudio
• DST → Any embroidery software (most compatible)
• PES → Brother PE-Design
• JEF → Janome Digitizer
• EXP → Melco Design Shop
💡 Free Option: Try Ink/Stitch (free Inkscape plugin) for viewing most formats.
Need help with a specific format? We're here to help!
To reset your password:
1. Go to the Login page
2. Click "Forgot Password?"
3. Enter your registered email
4. Check your inbox for reset link
5. Click the link and set new password
Link expires in 1 hour – request a new one if needed.
Still having issues? Email us at support@schifflidesign.com
1. Go to the Login page
2. Click "Forgot Password?"
3. Enter your registered email
4. Check your inbox for reset link
5. Click the link and set new password
Link expires in 1 hour – request a new one if needed.
Still having issues? Email us at support@schifflidesign.com
Creating an account is quick and free:
1. Click "Login" in the top menu
2. Select the "Register" tab
3. Enter your name, email & phone
4. Create a strong password
5. Verify your email address
6. Start browsing and downloading! 🎉
→ Register Now – It's Free!
1. Click "Login" in the top menu
2. Select the "Register" tab
3. Enter your name, email & phone
4. Create a strong password
5. Verify your email address
6. Start browsing and downloading! 🎉
→ Register Now – It's Free!
Try these fixes in order:
1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
2. Clear cache: Browser Settings → Clear Browsing Data
3. Try Chrome for best compatibility
4. Disable extensions temporarily
5. Try mobile data instead of WiFi
6. Wait a few minutes and try again
Still not working? WhatsApp us: +91 98765 43210
1. Hard refresh: Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)
2. Clear cache: Browser Settings → Clear Browsing Data
3. Try Chrome for best compatibility
4. Disable extensions temporarily
5. Try mobile data instead of WiFi
6. Wait a few minutes and try again
Still not working? WhatsApp us: +91 98765 43210
To update your profile:
1. Login to your account
2. Click your name/avatar in the top right
3. Select "Profile" from dropdown
4. Edit your details (name, phone, email)
5. Click "Save Changes"
⚠️ Changing your email requires verification via the new email address.
Need assistance? Email support@schifflidesign.com
1. Login to your account
2. Click your name/avatar in the top right
3. Select "Profile" from dropdown
4. Edit your details (name, phone, email)
5. Click "Save Changes"
⚠️ Changing your email requires verification via the new email address.
Need assistance? Email support@schifflidesign.com
Yes! Your purchased designs can be used on multiple machines within your own business.
✅ Use on all machines in your production unit
✅ Transfer between your own computers
✅ Use for all your commercial projects
❌ Cannot share with other businesses or people
❌ Cannot resell or redistribute the files
One purchase = Commercial license for your business!
✅ Use on all machines in your production unit
✅ Transfer between your own computers
✅ Use for all your commercial projects
❌ Cannot share with other businesses or people
❌ Cannot resell or redistribute the files
One purchase = Commercial license for your business!
🤔 Didn't find your answer?
Our support team is available Monday–Saturday, 9AM–7PM IST. We typically respond within 24 hours.